Welcome to our help centre
Welcome to our help centre
PLEASE READ THESE CAREFULLY BEFORE USING THIS APPLICATION
These terms and conditions of use (the Terms) regulate the use of the mobile application service under the following name: WENEA (the App). Use of our App includes accessing, browsing, or registering to use and purchase from the App.
Please read these Terms carefully before you start to use our App, as these will apply to your use of our App.
WENEA TERMS AND CONDITIONS OF USE
This App is owned and operated by WENEA SERVICES UK LIMITED (“Wenea”, “we”, “us”, and/or “our” in these Terms), registered in the Companies House with address at International House, 1 St. Katharine’s Way, London E1W 1YL.
We provide the App to facilitate electric vehicle (EV) charging in public charging points for Wenea customers (within the Wenea network). Wenea has all the necessary permits and licenses to act as a charging manager for EV in accordance with the applicable regulation in the United Kingdom.
The content of the App, its application and the various services provided within shall be referred to as the Service. The Service is available to any user and is subject to the following Terms and the Wenea Privacy Notice.
When you use the Service, you accept our terms and conditions. By doing so, you agree to use this App only for legal and permitted purposes.
Service
Through the Service, Wenea facilitates EV charging in public charging points for Wenea customers (within the Wenea network). You can use geolocation within the App to locate the closest charging points, request and pay for an EV charge, and monitor the status of the charging. Through geolocation within the App, you can always detect the charging points closest to your current location.
The provision of the Service is carried out as follows:
The App is downloaded through Google Play or the Apple App Store, searching for the name: Wenea. Downloading the App is free.
Once the App is downloaded, you may register using one of the methods provided:
In order to start a charge, it will also be necessary to provide payment information and accept these Terms.
After this, you will be able to access the map to locate the charging points closest to your location and start charging.
The App
The App is necessary to be able to enjoy the Wenea electric car charging service.
The Wenea App will have the following functions:
Your account and password
You must sign up for an account to access the Services. Your account is for use by the named account holder only and you must not disclose your account details to any other person. You are responsible for keeping your account details safe. If you choose, or you are provided with, a username, password, or any other piece of information as part of our account or checkout security procedures, you must treat such information as confidential. You must not disclose it to any third party.
You can cancel your account with Wenea at any time by sending an account deletion request by email to: customer@wenea.com to the postal address: Calle Acanto 22, Planta 14, CP 28045, Madrid, Spain, A/A: Customer Service - Wenea
In addition, Wenea may terminate or suspend an account (and any related accounts) as well as restrict access to the Service at any time, if in its reasonable opinion you have failed to comply with any of the provisions of these Terms or if you have failed to log into your account for a period of 24 months. We will notify you by email in advance of disabling or terminating your account, username or password.
Requirements
To enjoy the Service and recharge your EV, you need a mobile device compatible with the App and an Internet connection. Some personal devices may not be able to use the Service, please ensure you have access to an internet connection and that the device meets the minimum requirements for use.
Types and way of recharging
When reserving a charging point, you will be able to choose between the different functions that the App provides on its map. The charging modes and connector types will depend on the specific station, charger or connector chosen to use the Service.
Geolocation
For correct use of the App, access to the geolocation of your device will be necessary. Prior to its installation, the App will inform you of its use of geolocation, and you can expressly accept or reject it.
In any case, you may revoke at any time the geolocation access the App has of your device, which would prevent the App from processing this data in accordance with the Privacy Notice below. However, if you deny the use of geolocation, you will not be able to use the App and associated Services in its most complete form.
The App will only be able to access geolocation data when accepted and the App is open and in use. If the use of geolocation is required on a continuous basis, we will inform you and ask for your express consent before this is implemented on your device.
The App may include information and materials uploaded by third parties, including links to other sites or applications, pricing, listings and other guidance and resources. We have no control over and do not guarantee the existence, quality, safety or legality of any information provided by any third party; the truth or accuracy of third-party content; or the ability of third parties to sell services. We do not have any obligation to monitor any content on the App and we do not guarantee that such content has been verified or approved by us.
We have no control over the content of any third-party sites or resources that we link to. Such sites, applications and resources will have their own terms and conditions and you should make sure you review these before you use those sites.
Users are informed that WENEA, due to roaming agreements with other charging operators, will make the availability of other operators' electric vehicle charging points visible on its application, and therefore WENEA accepts no responsibility for any incident in the operation of the charger in question. However, the user must first contact WENEA, via the customer service telephone number on the Application, to try to resolve the incident. If, due to the characteristics of the incident, it is not possible for WENEA to resolve it, the user should contact the operator.
Likewise, the user is informed that any charge made from the WENEA application will be paid for, by using the payment method stipulated in the conditions of clause 4 above.
Transfer of data. As a result of this roaming, the user is informed that NO personal data is transferred between the top-up operators and WENEA, and therefore the user's express consent is not required for this collaboration to take place. However, should this circumstance change, the user will be informed beforehand, as indicated in the Privacy Policy.
You must use the App in compliance with all applicable laws, rules, and regulations. You agree not to use the App for any unlawful, fraudulent, or inappropriate purpose.
We are the owner or the licensee of all intellectual property rights, and any other rights, titles, and interests in our App, and in the material and content published on it. Those works are protected by copyright laws and treaties around the world. We do not grant you any rights unless these Terms otherwise say.
The texts, images, logos, distinctive signs, sounds, animations, videos, source code, as well as the hardware or software elements used to operate the App are property of Wenea.
Any transmission, distribution, reproduction, or storage, in whole or in part, carried out for profit, commercial and non-commercial purposes, of the stored contents, as well as the App, is expressly prohibited except with the prior and express consent of Wenea. You must not copy, reproduce, alter, modify, or create derivative works from the App. Our status (and that of any identified contributors) as the authors of content on our App must always be acknowledged.
If you print off, copy, or download any part of our App in breach of these Terms, your right to use our App will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
The legitimacy of the intellectual and industrial property rights corresponding to the content provided by third parties is the sole responsibility of the third party in question.
You can contribute and share suggestions and potential improvements to the Service by emailing us at: customer@wenea.com ("The Content").
We may use your Content in different ways, such as: displaying it on the App, reformatting it, translating it into other languages, editing it for clarity, correcting errors, promoting, or distributing it. Therefore, by submitting Content to us, you grant Wenea a free, non-exclusive, worldwide license to use the Content, and the right to transfer or sublicence the Content.
As a result of the licence, you give to us, we may: a) use, reproduce, modify, adapt, translate, distribute and publish content, create derivative works from it, display it and display it around the world, by any known means and for any legitimate purpose; and b) use any name in relation to that Content
Wenea reserves the right not to publish content or information that is false or contrary to the rights of third parties.
The prices of using the charging points through the App are indicated in pounds (£) and include the value added tax (VAT) applicable to these services in the United Kingdom. The price will consist of a fixed amount per kW/h that may vary depending on the selected charging point and will be communicated before the charge commences via the App.
For any clarification, incident or claim, you can contact us at the following telephone number: +44 208 124 9904
For each charge completed, Wenea will generate a ticket and proceed to collect the amount of energy consumed by the EV. From the charging history, you can request an invoice at any time.
The payment of the contracted Service can be made by credit or debit card. We are responsible for payment transactions on the App. We conduct payment transactions using application secure SSL technology to ensure safe transmission of data.
To carry out any charge, you must previously register a debit or credit card in the "My payment methods" tab, in which you must enter the card number, expiration date and CVV code. We will encrypt the majority of your card details. Only the first four numbers of the card number will be stored to identify the relevant bank. You may at any time delete any registered debit or credit cards within the App.
In the event that the user wishes to make a partial charge, the application will make a retention of one (1) euro above the cost of the charge made, which will be regulated after the completion of the same. This is due to the fact that the power cut is not immediate, and until the cessation, a few extra WV can be charged.
For any charge you want to make, Wenea retain an amount on your payment card depending on the location you are:
These amounts are retained just to assure the payment of the charge made; however, this amount is regularised once the charge has been completed with the amount corresponding to the energy supplied.
The aforementioned deductions are generally settled immediately; however, they may be delayed by up to seventy-two (72) hours, due to the operation of each bank, which is beyond the competence and functions of WENEA. In any case, WENEA shall not be liable for any delays in the regularisation of such withholdings, provided that such delay is solely attributable to the bank.
Method of payment
Payment for the contracted Service may be made by credit or debit card. To speed up the payment process for each recharge, the user may register their credit or debit card in their APP profile, as well as update and/or delete it whenever they wish. These data will never be accessible to Wenea, so they will be confidential data only visible to the user.
In this sense, Wenea informs the holders of credit and debit cards that is responsible for transactions in the Application. The same are made in a secure application, using SSL technology to ensure the security of data transmission.
Once the actual payment of the price has been made, WENEA will automatically issue an email to the user containing all the information relating to the charge made, and the breakdown of the price, which will include the price and applicable taxes.
In any case, the user is guaranteed that all economic and financial data provided in connection with the use of the top-up service will be processed in accordance with Data Protection regulations, will be anonymous and treated confidentially, and will not be disclosed to third parties except with the express authorisation of the owner and for justified reasons.
WENEA offers the user the possibility of saving or storing their data securely, so that it is not necessary to enter them all again.
The user is warned that, in compliance with current regulations, once the user has requested the invoice for the product purchased, and has sent their personal details, WENEA will not be able to modify the invoice in the event that any of the details are incorrect, so the user must effectively check that the details provided which will appear on the invoice issued by WENEA are correct. WENEA may not issue duplicate invoices.
Alternative payment methods:
Apple Pay
Wenea allows the use of Apple Pay as a payment method on the Web Platform and the mobile application. By selecting Apple Pay as a payment method, the User agrees that:
Payment via SMS An SMS is sent to the user's telephone number with the amount to be charged and a link that redirects the user to the payment gateway, where he/she only must authorise the payment.
Payment by email: The user receives an email to the email address provided, with the amount to be charged and a link that redirects you to the payment platform, where you only must authorise the payment.
Payment by bank transfer: this is exceptional when the other methods of payment indicated above have not been possible. It has the problem that the transfer must be made after the completion of the upload, which may involve a delay in the receipt of payment by WENEA, depending on the user's bank. Once the transfer has been received, everything is regularised on the Platform (Upload transaction, Invoice, Payment, etc).
WENS: Wenea makes “tokens” available to the user as an alternative payment method. The User may purchase Wens and store them in their virtual wallet (Wallet). One Wen is equivalent to one euro (€1), and you can accumulate as many as you consider by subscribing to the plans.
Through the Plans*, which are monthly, and applicable in the national territory where they were acquired, Users will be able to obtain WENS. The special conditions of each plan offered will be described in the app alongside its applicable price.
*The User is warned that WENEA reserves the right to modify the Plans, giving in any case sufficient notice to the User for their modification or cancellation.
The plans/subscriptions are automatically renewed, unless the User decides to cancel it, and/or modify it, at any time.
The WENS acquired monthly are not cumulative, and will in any case have an expiration of sixty (60) days, regardless of the renewal and/or cancellation of the plan. However, in the event of cancellation of the subscribed plan, the User will have access to the previously acquired WENS until their expiration date.
The cancellation will be made through the Application, follwing the corresponding option for it. This process must also be carried out in case the User wishes to change plans; first cancelling the active plan and then subscribing to the new desired one. During the payment process, the WENEA system will charge the recharge amount first through the WENS available by the user, and, if after that, the entire amount is not covered, WENEA will retain the remaining amount from the User to guarantee full payment for the service provided.
WENEA has developed the possibility for users to book a charger and connector of their choice to charge their vehicle. The availability of this feature is subject to the selected station and connector having this option enabled.
Booking procedure
Once the reservation is confirmed, the user has a specific period of time, from the moment of confirmation, to arrive at the station and start the charging session. The user is informed that this period is configurable, and therefore, subject to changes by WENEA. The user is informed that any modification in the conditions regarding the charging period, cost or free cancellation period will be permanently published and updated in the FAQs.
Cosy and Payment Terms
The cost of the reservation will be five (5) pounds in stations located in United Kingdom, as a deposit. Payment will be made in accordance with the following conditions:
Deposit payment method
The deposit payment will be made using Wens and/or the payment method previously defined by the user as follows:
Wenea's Obligations
By virtue of this document, Wenea assumes the following obligations:
Wenea will supply you with as much energy as the EV(s) need, without prejudice to the limitations derived from the recharging method itself.
Wenea will allow you access to the "Loading Zone" of the charging points, as long you respect these Terms, as well as those effects necessary to access it.
Wenea will offer or provide telephone and email services to you. We will attempt to resolve incidents reported to us as soon as possible.
Wenea guarantees the correct treatment of your data, in accordance with the Wenea Privacy Notice, and will have the obligation to report any technical incident that could involve the unauthorised communication of said data, as well as to the Information Commissioner’s Office (ICO).
User obligations
Through these Terms, you as a user assume the following obligations:
Make use of the Service only to recharge an EV. In this sense, Wenea does not allow the recharging of any other device, nor does it allow the use of the Service for a purpose other than that of recharging of an EV.
Provide all the data that Wenea requires, truthful, precise, and updated, for the correct provision of the Service.
Carry out a correct and diligent use of the charging facilities, assuming responsibility for damages that may occur in the charging facilities themselves or to third parties, as a result of improper use of them.
Be responsible that the charging systems used are compatible with the EV. In addition, you agree to follow the instructions of the vehicle manufacturer and use the cables and charging elements provided by it or authorised by it.
Comply with all security measures and procedures, as well as any other procedure announced in each of the charging stations where the charges are produced. Likewise, Wenea is exonerated from any liability caused by improper use of the charging facilities.
Pay the amount of the charges made in accordance with the provisions of these Terms.
Be held accountable for any failure or damage caused by any breach of any of the above obligations or these Terms.
Undertake to remove your EV from the used charging point once it has been recharged.
Our App is made available free of charge.
Wenea cannot guarantee that the App and the Services it offers are free from errors and, therefore, their existence does not in itself imply a breach of these Terms. We do not guarantee that our App, or any content on it, will always be available or be uninterrupted. Access to our App is permitted on a temporary basis. We may suspend, withdraw, discontinue, or change all or any part of our App without notice. We will not be liable to you if for any reason our App is unavailable at any time or for any period.
If, when using the Service, you detect issues with the recharging terminal, such as malfunction of the charger or the charging process, you can send us details of the incidents and what happened, together with photographs, to the following email: customer@wenea.com.
Wenea will be liable solely and exclusively for the fulfilment of the obligations it assumes in these Terms, for the EV recharging service, without assuming any responsibility or guaranteeing any element other than the Service itself.
You are responsible for any incident caused by your improper handling and failure to comply with the responsibilities and security procedures established by Wenea.
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. This includes for breach of your legal rights in relation to the Service, including the right for the Service to be:
Wenea will not be liable for:
Delays or impediments in the execution of the Service in the event of a strike, riot, serious meteorological events, and other cases of force majeure.
Damages caused to any element or its operation by third parties, unless Wenea was the cause, for example, by expressly authorising it.
Failure of the Service due to unavailability of communications between the recharging systems and their management and operation systems if it were not dependent on Wenea.
Failures of temporary unavailability of the App or our customer service.
Failures in the provision of the Service as a result of an incorrect or incomplete provision of data by you.
In addition, you are responsible for any damage, deterioration, or impairment, among others, suffered at recharging systems or points by your fault or negligence or improper or inappropriate use of them.
In the event that any of the elements of the charger (post, hose, among others) break due to any action, activity or omission by you, you will assume the cost of the repair.
You are responsible for making all arrangements necessary for you to have access to our App.
You are also responsible for ensuring that all persons who access our App through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.
Our App is directed to people residing in the United Kingdom. We do not represent that content available on or through our App is appropriate or available in other locations. We may limit the availability of our App, or any service or product described on our App to any person or geographic area at any time. If you choose to access our App from outside the United Kingdom, you do so at your own risk.
Please note that we only provide our App for domestic and private use. You agree not to use our App for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of our App or to your downloading of any content on it, or on any website linked to it.
We do not guarantee that our App will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our App. You should use your own virus protection software.
You must not misuse our App by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our App, where it is stored, or any server, computer or database connected to our App. You must not attack our App via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our App will cease immediately.
In the event that the Service cannot be provided and you request a refund of the amount paid, it will be done using the same means of payment used, and as long as the charge has not been effected. In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you will have no right to a refund where, if your express consent has been given, the Service has been fully performed after payment.
If in doubt, do not hesitate to contact us at the email customer@wenea.com
If you are a consumer, please note that these Terms, its subject matter and its formation, are governed by the English law. We both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
These Terms in the future may be modified and updated, as well as the characteristics and functions of the Service itself, without said modifications negatively affecting its quality.
We will, in most cases, inform you about any substantive changes in these Terms, placing a notice in a prominent place of our App and / or by email. However, please note that any of the content on our App may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our App, or any content on it, will be free from errors or omissions. We may modify, suspend or discontinue the App with or without notice at any time and without any liability to you.
If any clause included in our Terms is declared, totally or partially, null or ineffective, it will only affect said provision or the part of it that is null or ineffective. The Terms will survive in everything else.
You may not assign, sub-contract, charge or otherwise transfer or deal with any of your rights or obligations under these Terms without our prior written consent.
We shall be entitled to assign, sub-contract, charge or otherwise transfer or deal with any of our rights or obligations under these Terms without the prior written consent of you.
A failure or delay by us to exercise any right or remedy provided under these Terms or by law shall not constitute a waiver of that or any other right or remedy.
These Terms constitute the entire agreement between you and us with respect to your use of our App, and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to their subject matter.
No one other than a party to these Terms, their successors and permitted assignees, shall have any right to enforce any of the Terms.
If you have any questions about these Terms, do not hesitate to contact us through the following means:
E-mail: customer@wenea.com
Telephone: +44 208 124 9904
WENEA PRIVACY NOTICE
This privacy notice regulates the treatment of the data collected by Wenea through the App and / or within the framework of the Service. This notice is an integral part of the terms and conditions of use. Wenea respects your privacy and is committed to protecting your personal data.
Defined terms used in this privacy notice have the same meaning as those used in the above Wenea terms and conditions of use for the App.
You guarantee that the data you provide is true, accurate, complete and up to date, being responsible for any damage or loss, direct or indirect, that may be caused as a result of the breach of such obligation.
Regarding the personal data requested through the enabled forms, it will be necessary for you to provide, at least, those marked with an asterisk, since, if these data considered necessary are not provided, Wenea will not be able to accept and manage your request.
Important information
This privacy notice aims to give you information on how Wenea collects and processes your personal data through your use of the App, including any data you may provide through this App when you sign up to our newsletter, purchase a product or service, or take part in a competition.
This App is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements other notices and privacy policies and is not intended to override them.
Wenea is the controller and responsible for your personal data.
You have the right to make a complaint at any time to the ICO, the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Data collected from the User for processing
By virtue of you downloading and using the App, we will have access to the following types of your personal data, by way of example and not limitation:
First names, surname, title and/or other similar identifiers.
Telephone number, email address, residential and billing address.
Identifying documents – e.g., passport, drivers’ licence.
Vehicle and vehicle registration data.
Location or geolocation data.
Details about your operating system and device platform.
Registration data
Bank account and card payment details (only those essential to identify the bank).
Details about transactions and your usage and profile – e.g. passwords and payments to and from you, and other details of how you have interacted and used the Service.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific App feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with products you have ordered from us). In this case, we may have to cancel your use of the App but we will notify you if this is the case at the time.
How is your personal data collected?
We use different methods to collect data from and about you including through information you give to us.
You may give us your data by providing details within the App or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
make an in-app purchase;
download, create an account and register to use the App;
subscribe to our publications;
request marketing to be sent to you;
enter a competition, promotion, or survey; or
give us feedback or contact us.
Information we collect about you and your device. As you interact with our App, we will automatically collect data about your device, browsing actions and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
Location data. We also use GPS technology to determine your current location. Some of our location-enabled Services require your personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by disabling Location data in the App.
Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
Cookies
We use cookies to distinguish you from other users of the App, the device app stores and to remember your preferences. This helps us to provide you with a good experience when you use the App.
How we use your personal data
We will only use your personal data when the law allows us to do so. Most commonly we will use your personal data:
Where we need to perform a contract we are about to enter or have entered with you;
With your consent, in relation to the processing of biometric and location data, necessary for identifying you and the subsequent provision of the Service;
With your consent, in relation to the treatment and / or transfer of data for the analysis and development of mobility projects; carrying out advertising and commercial prospecting activities; as well as for the preparation of profiles and / or predictive models, without the withdrawal of these consents conditioning the provision of the Services;
For the fulfilment of legal or regulatory obligations in relation to the treatment and the possible transfer of the data to administrations and competent authorities; and
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
We will only send you direct marketing communications by email or text if we have your consent. You have the right to withdraw that consent at any time by contacting us.
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time using the contact details set out in this privacy notice.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us because of a product purchase, product/service experience or other transactions.
Purposes for which we will use your personal data
The personal data that is collected through the App or in the provision of the Service will be incorporated into files owned by Wenea to enable the management of the Service provided to you, the provision of the Service and, in general, the management, development and fulfilment of the relationship established between you and Wenea.
In greater detail, Wenea may process your data for the following purposes:
Registering and managing your use of the Service; provision, management, optimisation, customisation, and monitoring of the Service; as well as provision of assistance to you.
Identifying you and verifying your compliance with the necessary requirements for recharging EVs.
Management of collections, payments, defaults, billing, claims, accidents, and administrative infractions, as well as control and prevention of fraud.
Attention to requests, complaints, suggestions or claims.
Profiling in order to optimise the Service, personalise advertising and commercial prospecting activities and enable the contracting of additional coverage in the Service insurance.
Management of the Service platform
Carrying out advertising and commercial prospecting activities such as the development of statistics or satisfaction and market studies; obtaining profiles and personalisation of commercial actions; data segmentation and purification; as well as the referral through any channel, including electronic means (such as notifications through the App, email and instant messaging services; and by non-electronic means (including, but not limited to, telephone and letter) , commercial information, offers, discounts and promotions related to products and services.
Compliance with legal obligations related to the Service.
To inform you about the possible data processing of users of social networks through the corporate profiles of Wenea with the purposes allowed in each social network, including analytical purposes.
Wenea will not use in any case the personal data that you make available to provide services other than those mentioned or, where appropriate, to achieve a purpose other than that authorised by you. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Disclosure of your personal data
We may disclose your data to the following entities:
Tax Agency and other competent administrations, for the fulfilment of tax obligations.
Competent public administrations, for the identification of compliance with applicable regulations.
Financial entities and payment gateways, for the management of collections and payments of the Service contracted by you.
Insurance entities, for the management of claims and / or accidents, where appropriate.
Group companies of Wenea [as part of our regular reporting activities on company performance, in the context of a business reorganisation or group restructuring exercise or for system maintenance and hosting of data].
At no time will transfers be made to third parties for any purpose not essential for the provision of the Service.
International Transfers
Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
Where we use certain service providers, we may use specific contracts approved by the UK which give personal data the same protection it has in the UK.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
Data retention
Your personal data will be kept as long as the legal relationship is established, the provision of the Service is maintained and for as long as the platform continues to be active and your account is operational.
In any case, your personal data will be retained for as long as the time needed to comply with legal obligations and where deletion is not requested by you.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
In the event that you do not use the App for a period of ONE (1) YEAR then we will treat the account as expired and your personal data may be deleted.
Data Security
Wenea undertakes to keep the maximum reserve, confidentiality, and secrecy regarding private and personal information to which it may have access. Wenea implements the technical and organisational security measures established by the data protection regulations, depending on the type of data processed in each case. In the collection and processing of personal data, adequate security measures have been adopted to prevent loss, unauthorised access, or manipulation of these, in accordance with the provisions of the aforementioned regulations.
All information you provide to us is stored on our secure servers. Any payment transactions carried out by us, or our chosen third-party provider of payment processing services will be encrypted using encryption technology. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our App, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Once we have received your information, we will use strict procedures and security features to try to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way.
We will collect and store personal data on your Device using application data caches and browser web storage and other technology.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator when we are legally required to do so.
User Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
You have the right to:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
If you want us to establish the data's accuracy
Where our use of the data is unlawful, but you do not want us to erase it.
Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
No fee usually required, you will not be required to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Third-party links
This App may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our App, we encourage you to read the privacy notice of every website and application you visit.
Changes and / or updates in the Privacy Notice
Wenea reserves the right to modify or amend this privacy notice at any time, considering the current regulations on data protection. If there are any significant changes, you will be notified once you log into the Service through the App. This version was last updated in August 2021. You will have the right to object by writing to privacy@wenea.com accordance with the rights.
